Facebook user Manfred Tan uploaded a 25 min long telephone conversation between an angry CGH patient and the staff of CGH's business department. In it, the patient railed at the CGH staff for using legal debt collectors to recover the $37 he owed to the hospital. He claimed that the debt collector's tone was harsh and it intimidated his wife and kids.
The man questioned why as a Government-run hospital, why do they need to use debt collection agencies to recover their money. Why can't the hospitals be more compassionate and find out the actual situation before resorting to such heavy handed tactics.
The man did admit that he ignored the 3 warning letters from CGH as he thought he could settle the outstanding $37 bill during his next visit to the hospital a month later. For most of the conversation, the CGH staff was dumbstruck and could not respond to the Singaporean man's incisive questioning on why the Govt needs to use such heartless tactics to recover a paltry sum like $37.
When queried if the govt hospital uses this debt collection tactic on all patients (old folks included) who owe the hospital money, the staff could only tacitly agree.
So if patient got no money to pay how? splash paint or burn the house? Pls feel free to comment, i would love to hear those 70% how they can come out some stupid reason to defend this"