ANOTHER MRT BREAKDOWN, CUSTOMER SATISFACTION WILL STILL REMAIN HIGH

Dear Editor

Another day another MRT breakdown. Sunday morning brought the East-West Line breakdown between Joo Koon and Boon Lay. Today, the breakdown is at North-South Line from Jurong East to Ang Mo Kio.

Thought the government recenty announced that the MRT had all sleepers replaced in the East-West and North-South Lines? How come breakdown again? How are they going to explain it this time? Cunstomer satisfaction at the highest level in recent years? What a joke!

And still, transport costs will keep rising, while breakdowns will still happen freqeuntly. ‘Surveys’ will still show high level of customers satisfaction. What a joke!

Roger Low

A.S.S. Contributor

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