DELIVERY SERVICE CANNOT CATER TO CUSTOMER, FORCED TO MISS DELIVERY ITEMS

Dear A.S.S. Editor

For a company that is supposed to be serving ordinary Singaporeans, the Fairprice Online customer service really cannot make it.

When I requested for a change in delivery date, they flatly refused my request. But at the last minute, they could just give me a call to change it to another day after I have rescheduled my appointments to accommodate their inflexibility. Now they flatly refuse to make any service recovery and told me that the store will hold my delivery items for up to a month or a year if I am travelling and am unable to accommodate them on their rescheduled date. So what happened to all my perishable food?

What rubbish is this? Why must I cater to your timing? Am I not a worthy customer?

Tong M.

A.S.S. Contributor

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