Some guests who have made bookings with the 5-star Marina Bay Sands (MBS) hotel at a discounted rate were angry when they realised that the hotel would not honour the rates.
One guest made a booking and waited several days to ensure that he had book the rooms under a valid promotion. It was only after he booked flights from Germany to Singapore that he received the email from MBS saying that they would not honour the “mis-priced” room rates.
It appears that MBS had contacted the guests that were affected. MBS had offered to extend the lowest rate available for their stays. MBS will issue a S$100 credit towards their final bill for their inconvenience.
A spokesperson for MBS informed that the hotel’s booking terms included a clause regarding mis-priced rates; “In the event you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.”