SAMSUNG RESPONDS TO SAMSUNG TV SMOKING INCIDENT

In response to a customer posted video of a Samsung TV that went up in smoke on 11 November 2016, Samsung had this to say:

“Customer safety remains our highest priority and we want to work with any customer who has experienced an issue with a Samsung product in order to investigate the matter and support them.

We had gotten in touch with the customer yesterday evening and worked with her to determine the cause of the incident. The customer was using a Samsung TV model : UA55ES6200MXXS which was purchased 4 years ago.

Our initial findings show that the incident is likely to be caused by a worn component due to regular wear and tear. As we take our responsibility very seriously, we are conducting a thorough investigation. In the meantime, we will continue to provide our assistance to the customer”

Is anyone else affected by faulty Samsung products?

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