This year, the Land Transport Authority (LTA) received close to 500 complaints against their enforcers. Upon investigations, it was found that 74 of these cases were valid complains.
Minister for Transport, Khaw Boon Wan revealed the complaints were targeted at outsourced enforcement officers. After the investigations were conducted, the LTA took necessary actions such as counselling and dismissing the officers.
Mr Khaw added that all enforcers have been trained and evaluated to carry out their duties responsibly.