Following 3 MRT disruptions on the North South Line (NSL) in Dec 2011 (15, 17 & 18), a Committee of Inquiry (COI) was commissioned to investigate the state of breakdowns and disruptions of the train services. In summary, the COI found that SMRT exercised due prudence with regard to commuter safety. However, the overall incident response was skewed towards train safety and operations, and paid inadequate attention to the well-being of passengers in stalled trains and stations.
In Jul 2012, it was reported that SMRT even claimed that they had in some areas, gone beyond the Committee of Inquiry’s (COI) recommendations regarding MRT breakdowns in Dec 2011.
Presently, it is Nov 2016. Just a few days ago, the air-con failed to work during the Circle Line disruption and a poor lady fainted in a stalled train.
If SMRT had gone beyond COI’s recommendations, why do the train disruptions persist? Why is the well-being of passengers in stalled trains still neglected?
Release of Report of COI into 15 and 17 December 2011 MRT Disruptions
We have gone beyond COI recommendations: SMRT