It is with utter disappointment that i have to post such a feedback onto Tampines Town Council facebook to seek resolution to the issue.
I have emailed Town council on the 10 Oct, Monday, 0008hrs with regards to the loose barrier cage leading to the rooftop at Blk 418, Tampines Street 41. Jenny Khoo, Property Officer from Tampines Town Council replied my email dated 10 Oct, 1550hrs stating that contractors had been informed and arrangement made for rectifying work.
There is no work done. On 14 Oct, Friday, 0012hrs, I email again to Jenny seeking enquiry to the above arranged work. There is no reply from her until today. 7 working days had passed with no work being done is totally unacceptable for a simple rectification work.
This morning, your customer service officer informed that Jenny Khoo was on leave for two weeks. Does Tampines Town Council only rely on Jenny Khoo to get simple rectifying job done? And what happens when contractor didn’t do the job as assigned? It seems like you have a very inefficient tracking system in your department.
I certainly hope to receive a satisfying answer from Tampines Town Council.