ISES SURVEY: S’POREANS MORE SATISFIED WITH MRT SERVICE IN 2016

In the latest Customer Satisfaction Index (April to July) published by the Institute of Service Excellence (ISES), commuters were more satisfied with MRT service as compared to the same period last year. From survey data, train reliability and staff helpfulness were key drivers of quality.

This is despite the spate of service delays in April along the North-South Line during the time period.

A total of 13,355 people were polled by the survey and MRT commuters gave a customer satisfaction score of 66.4, an improvement from the 62 last year.

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