This is our reply to Mr Lim after the incident. While it may seem that Mr Lim offered us the benefit of the doubt , his actions seems quite the opposite and reeks of journalistic sensationalism. And like all of that comes with only one side of the coin. Mr Lim forgot that he left in a huff albeit being offered a seat indoors. He forgot that for us to do so when we were full, we had to run the risk of the wrath of another customer who had a reservation at 1 pm.
That said, Mr Lim also forgot about the working man in his rant on us favoring Caucasian customers . F&b staff stand on their feet for long hours and while it is every profession’s wish to be appreciated, it is after all a wish. In this case, the working manager made a mistake and we do not condone such mistakes. It’s a service error and should be treated as such. What if the next customer to walk in was a Chinese, would Mr Lim be ranting?
All said and done. We call out to people who is railing at our establishment for being rascist. What better to judge us then to come by and experience first hand for yourself?