Arrived back at Changi Airport terminal 2 (SilkAir) and was waiting at the aerobridge for my pram.
To my horror, i see the staff dragging the item from where the cargo hold of the plane is all the way across the tarmac, all the way to where the aerobridge steps was.
*I understand minor scratches during handling is completely normal but to damage a brand new item is unacceptable.
Needless to say, it completely damaged the plastic, damaged the pram protector bag, damaged the base of the pram.
When i asked the staff why he did it, he just shrugged and say I don’t know I don’t know.
Wow, world class airport with such service. Great job Singapore Changi Airport.
Best of all, the airport refuses to compensate(even when we saw with our own eyes that it was the ground staff’s handling fault) and advised us to seek compensation from the Airline instead.