Please avoid this childcare at all cost. They have v poor management system. Now they refuse to pay me back the school fee deposit. I have submitted the withdrawal form and my son has stopped attending their hours for more than a month already(I did pay school fee for that mth).
I went down to the office and school several times to chase back the deposit and the principal(who is damn arrogant and rude!) told me will get the person in charge to give me a call the next day. The teachers said they will send me a letter regarding this matter.
Over November and December I received no response from them. Other childcare give the deposit back on the spot upon withdrawal or else they will give a specific date. We paid the deposit in cash before our kids can attend their school now ask them return us is so difficult.
Where should I make a complaint? Mcys?