Took a luxury coach from Singapore to KL on new year eve to celebrate coutndown.
Purposely booked a luxury coach – Nice Imperial to celebrate new year. But actually it is not!
Bus delayed, crowded of customer waiting at Beach Plaza there and counter staff not friendly at all.
After boarding, no wifi been provided in the coach. Trying to cheat customer? You highlighted in advertisement that ‘Wifi’ is one of your attractiveness.
Ok, fine. The most terrible, the luxury coach actually come with the lousiest car engine. Coach just entered into JB highway and suddenly stop at roadside for at least half n hour without any announcement. Customer go and find out then just realize the luxury coach was break down.
We ask the hostess what is the arrangement now and she reply no arrangement, just wait for mechanic, Dik..dok..dik..dok,.. we remained at our seat for more than an hour. A caucasian mother complaint to the hostess because she experienced the same scenario when travel from KL to SG via Nice Imperial. The hostess reply her rudely, ” You thought the bus belong to you only”. Such a good service!
Luckily that is a normal coach help out and I changed to that coach. I pay luxury coach ticket and enjoy normal coach service. No sorry from the hostess/driver..Write in to Nice to request for refund also respond.
What for to take luxury coach next time?