COMPLAINT: SINGTEL MIO TV INSTALLATION IS SUBSTANDARD & UNPROFESSIONAL

Dear ASS,

Last Friday I had my Singtel’s Mio bundle relocated to my new house and it was a mistake. I should have cancelled it instead because the wires installation to the enclosure was substandard (see pictures).

I was surprise that the serviceman was so confidence to tell me that this is how they did it for all their customers; the panel box door cannot be shut after installation.

The serviceman advised me to engage an electrical contractor to put the wires orderly as his scope of work does not required him to make opening for wires to enter the panel box.
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I wonder where is SingTel’s Core value – Customer Focus ?

Tang
A.S.S. Contributor

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