Bought something from iherb last week, according to speedpost webby, it was stated that they have attempt delivery on 29/08 but was unsuccessful due to ‘cannot locate new address’.
So I wait until today (31/08) and gave their hotline a call in the morning, the pinoy sounds alike CSO actually told me that the delivery man couldnt make it on time so they cannot deliver my parcel. So I asked her when will speedpost deliver my item? I suppose they will send to me today? She told me she will send an expedite request to the courier side and asked me to keep a look out at the website for new status.
Until now, the status is still the same, no update no nothing so I called the hotline again, another filipino CSO picked up the call, she told me the same story again and saying that they couldnt deliver on 29/08 is bcoz they couldnt find my flat (sounds as if is my fault huh?). I told her off saying that this is impossible, its jus a normal HDB flat! And all i want to know – is when will Singpost deliver my parcel? She couldnt give ma any update and just said she will send an expedite request to the courier side and keep me posted.
– Singpost if you cannot deliver the item on time, FINE. at least did a proper status update rite? wat do u mean by cannot locate new address? wat new address u talking abt? and my address is just a simple HDB flat address. Not some address in Bt Brown or something. dont sound as if its my address fault
– Since my parcel is suppose to deliver to me on 29 (but u couldnt make it), y dun you clear your backlog and deliver the item to me tday? whats the point of keeping my parcel? wait for x’mas ah?
– your CSO is totally crap & useless, all they can said is send request bla bla bla and couldnt provide real support and help or even solution.
This is not the first time that I had bad experience with Singpost, likewise I have similar experience when I purchase from Amazon and send via singost when they reached Singapore. Typically slow and unreliable!
Singpost if you are reading this, pls wake up your idea la!