After All Singapore Stuff McDonalds abuse article went viral, McDonald's Singapore has announced it has counselled and taken disciplinary action against staff who allegedly shouted at and "mocked" an elderly woman at its Toa Payoh Hub outlet.
Director of Corporate Communications at McDonalds said: "Let us be the first to acknowledge that our crew could have managed this better. Their actions were contrary to our customer service policy."
McDonald’s Singapore also added that following discussion with the staff involved, they have "realised that under no circumstances should they raise their voices at a customer – and they have expressed remorse over the incident".
McDonalds committed that “moving ahead, our restaurant team has since been reminded to offer her a seat and hot drinks when she next visits. We will also share this incident with our other stores to learn from this experience in order to avoid such incidents from being repeated."