In light of the MERS outbreak in South Korea, flagship carrier Singapore Airlines (SIA) will waive cancellation fees and administration fees for refund, rebooking or re-routing for customers holding confirmed tickets to and from Seoul’s Incheon Airport, it announced on its website on Wednesday (Jun 10).
In a sales circular, Singapore Airlines said the waiver is valid for all commercial Singapore Airlines fare tickets issued on or before Jun 9, for travel on flights to and from Seoul up until Jun 28 (inclusive).
Low-cost carrier Scoot, which is owned by SIA, will also allow customers travelling on specific dates to rebook their travel dates free of charge. “Guests with bookings made on or before June 3 for travel to Incheon up to June 15 (inclusive) have the option to rebook either to another Scoot destination or another travel date. The change fee will be waived but the fare difference will apply,” a spokesperson said.