On Thursday (15 Jan 2015) the Land Transport Authority announced that train operators have to meet much higher service standards next year. After the completion of signalling upgrades on the North-South line, trains are expected to arrive every 100 seconds, down from the previous 120 seconds.
Concurrently, LTA will track and measure rail disruptions on an end-to-end journey basis rather than the existing per-station basis so as to give an accurate representation of what commuters experience daily.
Service standards for general services such as lifts, escalators and A/C are expected to go up. If train operators fail to meet the new service standards, financial penalties will be pegged to a percentage of the operator’s revenue for the line.
With the latest slew of measures, LTA hopes to spur train operators to provide shorter waiting times, improve reliability and more comfortable rides for Singaporeans.