A Vietnamese tourist was left in tears after his nighmarish ordeal when buying an iPhone 6 for his girlfriend at Mobile Air, a shop in Sim Lim Square.
Mobile Air made headlines recently for refunding a woman $1,010 in coins, which included one-cents and five-cents.
According to a report in Lianhe Zaobao, the Vietnamese tourist was on holiday with his girlfriend in Singapore and after some research, he found out there was ready stock for the phone in Sim Lim Square.
He is reportedly a factory worker with a monthly income of $200 and took months to save up for the phone as his girlfriend’s birthday present.
The report states he was quoted $950 for the phone at Mobile Air and he excitedly made payment in cash. Thinking is was safe to shop in Singapore, he did not scrutinize the documents closely.
In addition, he was not fluent in English. When he wanted to leave the shop with the phone, staff members from Mobile Air then asked if he wanted a warranty package of one or two years.
He decided to take the one-year package, thinking it was complimentary.
To his surprise, he was asked to fork out another $1,500 for the one-year warranty package. He was told that he did not pay up, he could not leave with the phone.
Not knowing what to do, he knelt down and tearfully begged for a refund.
He said staff members at Mobile Air laughed at him and no passers-by were willing to help him.
Mobile Air subsequently agreed to refund him $600, but his girlfriend refused to leave the shop $350 poorer. Staff members at the shop also told her they will retract their offer of $600 if she called the police.
However, his girlfriend decided to call the police.
When the police arrived, Mobile Air showed them the signed invoice and offered to refund the couple $70.
CASE officers were called in subsequently and the couple got back a refund of $400. The tourist said he accepted the refund because he had to return to Vietnam in two days and was not sure if CASE could help him get back his full refund back.