DBS has confirmed that some customers “may experience some delay with selected POSB services”, after customers reported that they were unable to draw money from some automated teller machines (ATMs), make payments by NETS or access the bank’s web services.
Customers in some parts of Singapore began complaining of the inability to use the banks’ ATMs and internet banking services on the morning of Monday, June 16. Redhill, Harbourfront, Ang Mo Kio, Bishan and Tampines were among the locations users said they were unable to use the ATMs.
One customer who identified himself as Mr Ng told the MediaCorp hotline that DBS and POSB ATM, iBanking and NETS services appeared to have been down since 10am. Another, Mr Gilbert Teo, sent a photograph to the Channel NewsAsia Facebook page showing an ATM which had a sign stating that it was “Temporarily out of service”.
POSB posted on its Twitter account at 2.10pm:
You may experience some delay with selected POSB services currently. Apologies for the inconvenience. We’re currently working to resolve it.
— POSB (@posb) June 16, 2014
The bank also told users on Twitter that they can withdraw cash of up to S$80 with any purchase at 7-Eleven stores.
Not all services and ATMs are down. Some users reported that they are able to log on to their internet banking accounts, while some ATMs are able to dispense cash.
A representative for NCR, which manufactures ATMs for the bank, told Channel NewsAsia that it is aware of the issue but said the problem does not stem from NCR’s network.