SINGAPORE — Singapore’s Changi Airport has been voted the World’s Best Airport by air travellers for the second year in a row at this year’s Skytrax World Airport Awards.
It is the first time that Changi Airport has won the top accolade twice in a row, and the fifth time that the airport has been named the world’s favourite airport.
South Korea’s Incheon International Airport took second spot, while Munich Airport was in third place.
The World Airport Awards are based on 12.85 million customer nominations across 110 nationalities of air travellers, and included 410 airports worldwide.
The online survey evaluates customer satisfaction across 39 key performance indicators for airport service and product – from check-in, arrivals, transfers, shopping, security and immigration, to departure at the gate.
Mr Lee Seow Hiang, chief executive officer of Changi Airport Group, said, “We are honoured to be named World’s Best Airport for the second consecutive year. We appreciate the support given to us by travellers from around the world. This recognition is great motivation for us and spurs us to continue to aim higher.
“At Changi Airport, we remain steadfast in anticipating the needs of our customers, which is the cornerstone of the Changi Experience. We share this honour with our airport community, for their unyielding commitment to service excellence and with our passengers, for their vote of confidence.”
Mr Edward Plaisted, chief executive officer of Skytrax, said: “Changi Airport offers a travel experience in itself and continues to develop its quality standards to be named the world’s favourite airport again.
“Changi Airport demonstrates how to make the airport experience an enjoyable part of the journey that is so important in today’s fast-moving world.”
Changi Airport also received the Best Airport for Leisure Amenities award at the event held at the Passenger Terminal EXPO in Barcelona, Spain.