WE THANK Mr John Tan Chor-Yong for his feedback (“M1 service disruption: Compensate users properly”; yesterday).
Our goodwill gesture, offered during the festive period to allow our customers to connect with their friends and families, was well received. Voice traffic increased by more than 10 per cent, and messaging, both SMS and MMS, increased by more than 20 per cent, compared to the previous Sunday.
We assure our customers that we take a serious view of the incident.
We have taken several immediate measures to enhance our network, and remain committed to building a highly advanced network to deliver better customer experience.
Chua Hian Hou, Assistant General Manager, Corporate Communications M1