I called up again as I did not receive my parcel. The staff told me that the parcel is still at their warehouse. Asked to speak to the manager, they said manager not in the office, asked to speak to any Person In Charge, also not in the office! The best is she said "wait" and in the end she did not come back to me and let me listen to music for 15mins! So rude! I really give up and really feeling hopeless!!