I visited DBS Woodlands Civic Branch to deposit my coins, I had counted last night at home with my family members as witnesses the total $1 coin = $199. After deposited the coins, the figure come out to be $126. After the transaction I took the phone beside the machine and called the bank, I told CS Officer Ms Ellen about what had happened, there was a shortage of $73, I need help. She said she will check with the relevant department. Already the 5th working days, there is still no update.
Why DBS cannot simply do a quick check and restore the missing money? Shouldn't bank services be more efficient than other service industry? Can anyone help to advice?